Telecommunications

Job Description:

This position is responsible for maintenance management, customer notification and interface with customers, and site access support for the network. Reviewing documentation in multiple inputs and other systems to obtain critical information to ensure network reliability. Must be detail oriented and adaptable with the capacity to learn and retain information and how to apply what has been learned to daily tasks. Must be able to interface with customers both internal and external, management at all levels with professionalism.

DUTIES
*Works with telecom color-coded wires and cables.
*Works with basic electricity, as it relates to telecommunications.
*Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
*Performs continuity and/or conformance testing.
*Performs testing and turn-up of subscriber lines, carrier plant, and/or fiber optic plant.
*Locates and repairs air leaks in aerial, underground, and/or buried cable.
*Locates, splices, repairs and rearranges cable and cable conductors in buildings and aerial or buried plant.
*Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary cuts to prevent blocking.
*Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
*Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.

Job Requirements
*Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and ethernet
*Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.
*Strong working knowledge of complex IP issue resolution.
*In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems
*Advanced expertise with IP routing on multiple router platforms
*Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP
*Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs. (PLEASE SUBMIT ANY CERTIFICATIONS w. RESUME!!!)
*DNS & e-mail problem expertise
*Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.
*Detailed understanding of the OSI networking model physical, data link, and network layers.
*Remote troubleshooting and testing experience.